Find the overdue patients your existing dental software is missing.
RecallDesk is a one-time Recall Recovery Audit for independent Open Dental practices. We diagnose why overdue hygiene patients never get contacted — patients excluded by recall settings, reminder configurations that quietly suppress outreach, and follow-up gaps — and give you the exact fixes. No new platform. No patient messaging. No patient contact data, ever.
$499 one-time, due today. Fully refundable any time before delivery — and automatically refunded in full if your audit isn't delivered within 14 days of us receiving your export.
The problem: recall fails silently
Your practice already pays for recall. Open Dental has recall lists, automated reminders, and scheduling links built in. But those tools only work on the patients your settings include — and nobody gets an alert when a setting quietly excludes someone. A wrong recall type, an unchecked automation option, a status that suppresses reminders: each one is invisible until someone goes looking.
You can't tell who you missed.
That's the core problem this audit solves. From your side of the desk, a patient who was never recalled looks exactly like a patient who chose not to come back. The only way to tell the difference is to audit the configuration against the actual overdue list — which is what RecallDesk does.
An honest illustration of the stakes, not a promise: a practice with 500 overdue hygiene patients where broken settings are hiding even a handful — say 6 bookable appointments a month at $175 average production — is looking at roughly $1,050 a month in production that was already earned and never scheduled. Your numbers will differ. The audit measures yours instead of assuming them.
What the audit checks
1. Excluded patientsOverdue patients your recall rules leave out — wrong recall types or intervals, statuses that remove patients from the list, patients marked inactive or archived who shouldn't be.
2. Reminder configurations that don't fireAutomation settings that prevent eligible outreach: disabled reminder automation, broken sequences, scheduling-link and follow-up settings that were never switched on or stopped working.
3. Follow-up gapsPatients who were due, were perhaps contacted once, and then fell out of every workflow — no next appointment, no follow-up task, nobody's list.
Every finding in your report comes with its cause, how many patients it affects, the precise steps to fix it in Open Dental, and how to verify the fix worked.
How it works
Book the audit ($499, button on this page). You get a short instruction sheet the same day.
Send a de-identified export. We tell you exactly what to export from Open Dental and which fields to strip: no names, no phone numbers, no contact details — patient IDs, dates, recall types, and statuses are all the diagnosis needs. We also look at your recall-related configuration settings.
Get your report within 14 days of us receiving the export: a prioritized diagnostic report, plus an assisted configuration session where we walk through applying the fixes in your Open Dental, together.
Optional, after the audit: Recall Monitoring at $99/month — a monthly re-check that catches settings drifting back and new exclusions appearing. Offered only to audit customers, no annual commitment. The audit itself is complete without it.
Free first: the Recall Health Check
Not sure an audit is worth it? Run this five-minute self-check in Open Dental first:
Pull your recall list. How many patients are overdue by 6+ months? If you can't produce that number quickly, that's finding #1.
Check your recall types: does every hygiene patient actually have a recall type assigned? Patients without one don't appear on the list at all.
Look at your automation settings: are recall reminders actually enabled — and when was the last one sent?
Pick five long-overdue patients at random and trace them: were they ever contacted? By what? Is there a next step recorded anywhere?
Check for patients in inactive/archived-style statuses who were never formally dismissed from the practice.
If any of those surprised you, the full audit will find the rest — systematically, with counts.
The no-PHI promise
RecallDesk never asks for patient names, phone numbers, email addresses, or any other contact information, and it never messages your patients. The audit runs on a de-identified export — IDs, dates, types, and statuses only. We don't need write access to your Open Dental, we don't install anything, and the fixes are applied by you, in your system, during the assisted session. Diagnosing the workflow doesn't require knowing who the patients are.
Recall Recovery Audit — founding round
$499 one-time
Pay $499 today to book one of the founding-round audits. This is a new, deliberately small offer: we're validating whether this audit is worth productizing, and founding customers get the full diagnostic plus the assisted fix session at this price.
Fully refundable before delivery Change your mind any time before your report is delivered and the $499 comes back. Just reply to your receipt email.
Automatic refund deadline If your audit is not delivered within 14 days of us receiving your export, your $499 is refunded in full, automatically. No forms, no chasing.
Honest validation This founding round exists to measure real demand and real findings. If it falls short, we will say so — and everyone undelivered is refunded.
Bookings are processed by Gumroad. RecallDesk is a new service from a solo founder — nothing on this page is a subscription or a software platform, and the guarantees above are the whole deal.
Questions
Is this another messaging platform?
No — that's the point. Solutionreach, Weave, NexHealth and Open Dental itself already message patients. RecallDesk fixes the configuration of the tools you already pay for, so the outreach you already set up actually reaches everyone it should.
What exactly do I send you?
A de-identified recall export from Open Dental (we send exact instructions, including which columns to remove) plus your recall-related settings. No patient names or contact details at any point.
What do I receive?
A prioritized diagnostic report — every problem found, its cause, how many patients it affects, exact fix steps, and a verification procedure — plus an assisted configuration session to apply the fixes with you.
What if my recall setup is actually fine?
Then the report documents every check that was run and what it verified. You'll know, instead of wondering — and you're covered by the refund terms until delivery regardless.
Which practices is this for?
Independent U.S. practices on Open Dental — typically 1–3 dentists and 2–4 hygienists, with a meaningful overdue hygiene list. Other practice-management systems aren't supported in this founding round.
Who's behind this?
Andrew Hsu, a solo founder. RecallDesk grew out of the Tested-for-Dentists channel's Open Dental troubleshooting work — the recurring discovery that practices blame recall results on patients when the settings are at fault.